SHB_73 I found this show very entertaining because I have friends who work in customer service and they run into all kinds of people whether it be at an airport, supermarket,theater etc. The 9/11 attacks made it much harder for the people who work for the airlines and customers who want to catch a plane in terms of delays, security, and other problems. You have to have a lot of tolerance to deal with the public, with the show you see the worst side of people such as someone being to drunk to fly, complaints about ripped or lost luggage and abuse of staff. Through it all the employees remain calm cool and collected. After seeing this show I now have the utmost respect for airport employees. The show has its good moments too such as a wedding proposal and a retiring pilot. Airline is a great reality show and I hope after people see this they will behave when they have too catch a plane.

15231 I never liked to fly the cattle carrier that is Southwest Airlines, but after seeing this series, I want to avoid it like the plague.I cannot fathom how SWA thought this would be something good for its image. Most of the show is made up of unhappy, frustrated, angry passengers who are given an opportunity to show the audience how they are the victims of unstated SWA's policies and just how rudely SWA employees treat them. Most of the employees come across as insincere, judgmental, condescending, uncaring, disrespectful and eager to exert whatever little power they perceive themselves as having. The results are appalling examples of how not to conduct customer service. Sometimes the detached artificiality of an employee's apology for whatever happened to the passenger is so blatant that it is a wonder the employee still had a job after the episode aired.Scattered between these atrocious scenes are uninteresting "human interest" pieces showing SWA employees bowling or going on cruises, passengers competing in beauty or dance contests, and other assorted items having nothing to do with an airport or airline. Also scattered here and there are examples of SWA employees going above and beyond their jobs to help a passenger, but those are the rare spots on the show and they hardly balance or neutralize the nastiness displayed by these same employees in other episodes. (Actually, some employees NEVER are seen being nice.) Watching this show is like watching a plane crash. It is horrible to look at, but somehow you cannot turn away.

kyle brotherton disclaimers: 1. I've worked in "customer service" type jobs all my life.What happens when a passenger is refused boarding because he's drunk? How do they let a passenger know that he smells bad? Why can't someone "carry-on" an ice chest full of fresh chicken. If you've ever pondered these questions.. then something might be wrong with you. But that's OK! Because most of the general public has something wrong with them. This show can prove it, because they caught it on tape.By hanging around the Southwest Airlines terminals, the crew of "Airline" has produced hours of interesting footage. You'll be amused at the things people try to take with them when they fly. You'll be angry at how some people treat others. But you'll laugh you're hind-end off a lot of the time.This series should be mandatory viewing for everyone who enters an airport.

M_INC_KW I must admit I HATE having to travel when it comes to flying. 99% of that hatred comes from having to deal with crowds, close connections, sitting at gates, sitting on runways, losing baggage, weather delays, crying babies, etc., etc., etc...but, this new special on A&E has really opened my eyes to the kind of crap people who work at the airline have to put up with.Now, maybe it's just Southwest Airlines, or maybe it's just the fact that they knew that they were being filmed, but, it seems that the staff really cares and goes out of their way to be accommodating.***Possible SpoilerWhether it be helping clean up a bathroom accident for a man with Alzheimer's, to getting clean clothes for a man who reeks, to having to deal with people who are going to sue over a lost bag that's worth tons of money, only to have it reappear as a duffle bag that you'd carry to the gym--I think I'd quit on the spot, but, somehow they carry on. My only complaint is that it isn't the normal hour long series that A&E normally runs, but two back to back half hour installments are OK.